Questions

Your Account

Do I need an account to purchase from Australian Corporate Essentials?

I have moved to a new address. How can I update my contact details?

How can I change my password or registration email?

Purchases, Delivery and Returns

What is a the enquiry / quotation cart?

What will happen when I click the Checkout button?

What options can I use to pay for my order?

I placed an order with Australian Corporate Essentials, and I would like to know whether it has been sent yet.

How will my order be delivered?

Privacy and Security

How do I know that my credit card and contact details are safe when I deal with Australian Corporate Essentials online?

What information do you keep about me? How do I know that the information I give you will not be used to send me unwanted advertising?

Answers

Your Account

Do I need an account to purchase from Australian Corporate Essentials?

You do not need to register as a customer to add items to your shopping cart. However, before you can make a purchase from Australian Corporate Essentials, you must register for a customer account.

You only need to do this once. To register for a customer account, visit our Registration page. Choose a username and password, and enter an email address where we can reach you. Click the Create User button.

I have moved to a new address. How can I update my contact details?

You can view and change your contact details at any time. Click here to alter your details.

How can I change my password or registration email?

Click here to access the change password screen, where you can change your password and registration email.

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Purchases, Delivery and Returns

What is a shopping cart?

Like a shopping cart in the physical world, your shopping cart contains any items you have ordered from us but have not yet paid for. When you proceed to the checkout, the contents of your shopping cart will be added up to determine the amount payable. You can view your shopping cart before you go to the checkout and change the quantities of items or remove unwanted items. Click here to view your shopping cart.

What will happen when I click the Checkout button?

When you are ready to finalise your order, click the Checkout button to proceed to the checkout page. You will be asked to add your contact details if you have not done so before. You also need to choose the delivery option and payment option you wish to use. When you have entered this information, you will be guided through the secure payment process for the option you have chosen. Once your payment is approved your order is complete, and we will send it to you as soon as possible.

What options can I use to pay for my order?

You can pay for your order in several ways:

• On account. We offer pre-approved customers the option of making purchases on account. You will be issued with an invoice, which you can pay by EFT, cheque or by credit card.

I placed an order with Australian Corporate Essentials, and I would like to know whether it has been sent yet.

You can use the order status page to keep track of all the orders you have placed with Australian Corporate Essentials Pty Ltd. You can find out whether we have received payment and when your order was dispatched, as well as viewing any notes about your order.

How will my order be delivered?

Depending whether your order is to be delivered in Australia or overseas, you may choose between a number of delivery options, these will be confirmed at the time of order.

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Privacy and Security

How do I know that my credit card and contact details are safe when I deal with Australian Corporate Essentials online?

Your security is extremely important to us. We have invested in state-of-the-art eCommerce security systems to protect our customers. We never actually handle or record your credit card number - it is transmitted over a secure connection to a specialist credit card processing company. Click here to learn more about how we protect our customers' details.

What information do you keep about me? How do I know that the information I give you will not be used to send me unwanted advertising?

As well as being bound by the Commonwealth Privacy Act, everyone at Australian Corporate Essentials Pty Ltd adheres to our strict privacy policy, which outlines what information we gather and how we use it.

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If you still have not found the information you need, please check our Frequently Asked Questions page, or contact us in person with your enquiry.