FREQUENTLY ASKED QUESTIONSEVERYTHING YOU NEED TO KNOW

1. There are so many products to choose from how do I select the right one?

With over 50,000 promotional products to choose from you are spoilt for choice.  Choosing the right product always takes time and consideration.  Browse through our range and choose products that tie in with your marketing activities or deliver an advertising message that is enhanced by the product.

Working to a budget or timeframe? Chat to us now or send us a brief and one of our specialists will work with you to find a range of products and corporate gifts that delivers successful campaign.

2. I RECEIVED A COMPETITIVE QUOTE, DO YOU PRICE MATCH?

We aim to deliver promotional merchandise branded with logos at the most competitive price.

We have a reputation for manufacturing and distributing corporate and business gifts to the highest quality.  We pride our long standing membership of the Australasian Promotional Products Association and the ethics of membership.

Our guarantee to our clients, is that if you receive pricing for an identical product with the same level of decoration and delivery method provided from a validated fellow member of the Australasian Promotional Products Association at a lower cost, then we will do our unconditional best to match, beat or offer to you an alternate item that may be even better value for money than the advertising product selected.

3. CAN I GET A VIRTUAL SAMPLE?

We provide free digital virtual samples, where possible on all our items.  A virtual sample is a digitally mocked up image of your selected product and your logo is superimposed with your logo. Complete the online forms and we will have our artists produce the mock up which is generally returned within 24-48 hours.

4. I'D LIKE TO LOOK AT A PHYSICAL SAMPLE?

We know that to be sure of your selection that you may like to touch and feel them.  We appreciate know that you may want to check the quality of the products before finalising your order.  We have various ways on how we provide samples. More details can be found here sample policy.

5. WE PROVIDE PRODUCTS THAT MAY NOT BE SHOWN ON THE WEBSITE?

We source products from all over the globe, our website is the bulk of products we work with, however as new products are released we are constantly updating our range behind the scenes and there is sometimes a delay before they go live online.  If time and quantity allow, try our custom made service where we can make products to order and to specification.

6. I'D LIKE TO PLACE AND ORDER HOW DO I DO THAT?

Give us a call to get started or email us with all the details we need to know. We will send you an Order Confirmation confirming all products & costs and get started on producing your artwork approval to confirm how the products will be decorated.

7. MINIMUM ORDER QUANTITIES

Minimum order quantities apply to all products whether they are printed or not.  In some circumstances  we can supply under the MOQ and feel free to speak with our specialists to find out about what other options or alternatives may be available.

8. HOW LONG DOES IT TAKE TO MAKE MY ORDER?

Generally production time from order and artwork approval is approximately 10 working days, subject to stock availability at the time of order. Whilst we try and have all the products featured online in stock and ready for branding, due to circumstances beyond our control, we sometimes encounter out of stock situations and we will do our best to offer comparable promotional merchandise that we can deliver on time and on budget.

Freight time to your nominated destination is additional and should be allowed for. If you are organising an event and require your merchandise in a hurry we will do our best to work with our factories and ensure your deadline is met.  We do have fast ship products and we can recommended those in cases of short time frames.

9. Will I get my order on time?

We work with our warehouses and factories to ensure that we meet our production and dispatch dates.  We use major courier companies to move our freight once production is complete.  Once the freight is on board with our carriers we work with them to ensure timely delivery.  Occasionally there are delays that may occur that are out of our control such as bad weather, transport breaking down and we work with them to finalise any delivery with minimum disruption.

10. WHAT ARTWORK FILE DO YOU NEED?

Vector EPS files are ideal, with all fonts converted to outlines. Typically art files like jpeg, gif, tiff & word are not useable forms of art as they are low resolution files.  We also need to be advised of any PMS colours used within the artwork.

11. WHAT DO I DO IF I DON’T HAVE A SUITABLE ARTWORK OR LOGO?

No problem we're happy to assist.    If artwork cannot be provided to our specific requirements  chat to us and we will see how we can assist you either obtaining the appropriate artwork or by us recreating or redrawing the artwork to convert it to a workable and printable format.  We charge $25 to recreate your logo and we will send you a copy of the file for you to keep for future use.

If you just require basic typesetting, we can do this free of charge.

12. I HAVE SPECIFIC COLOURS THAT NEEDS TO BE PRINTED??

We match colours to the international Pantone colour matching system.  When artwork is provided please indicate the colours that need to be matched.  Not sure of your colours, click here to view the PMS Colour Chart. For embroidery, we select the most appropriate and closest matching thread colour.   

Artwork Checklist

  • -EPS file of my logo with outlined fonts
  • -Corporate Guidelines for my logo (if available)
  • -My Logo’s Pantone (PMS) colours
  • -Any special requirements about how you want your logo printed.

13. Where do I send my art?

Please send your artwork directly to your PPE. If you do not have a rep, please call 1300 85 50 35 or email [email protected].au

14. IS MY ARTWORK KEPT ON FILE?

Yes. We store your digital artwork on file to make it easy for repeat orders or for a new order using different product but using the same basic art.

15. WHAT DECORATION TECHNIQUES FOR YOU USE?

We use loads of different decorating techniques to achieve different branding results.  Click here for an a visual guide and explanation of our decoration techniques used.

16. DO YOU CHARGE A SET UP CHARGE?

Yes. Set up charges are incurred for the for the labour& material involved in preparing the process and machinery to brand an promotional product.   When you re-order the same item using the same artwork, the set-up is at a reduced cost or for some products it is free.

17. WILL I GET PROOF OF MY ARTWORK BEFORE WE GO TO PRODUCTION?

Once you confirm your order we will produce for to you to look at a layout showing your artwork and your product of choice.  This will show you the size, print area, decoration colours & position of the logo.   Once you're happy with this proof we will ask you to confirm the details and return it to us and only then will we move to full production.

18. CAN I GET A PRE-PRODUCTION SAMPLE OF MY ORDER?

For most items it can be arranged at an additional cost.    Note by requesting a production sample it will extend the production cycle.  Feel free to speak with us if and discuss with your sampling requirements. 

19. PAYMENT ON ACCOUNT?

Payment may be required prior to commencement or on dispatch of completed orders depending on the order value and ongoing status of the client.  We will send you a Pro Forma invoice which will need to be paid to avoid any shipping delays.  We offer many options to make payment as easy as possible. We accept Cheque, ETF, BPAY, MasterCard or Visa. Please note credit cards incur a 2% charge.

20. Can I set up an account for payment terms?

We will be happy to set up a corporate account if you meet our prerequisites.

21. OVERAGES AND SHORTAGES ALLOWANCES?

We try to produce your order to the exact quantity ordered, however due to quality control, machinery and print techniques it is sometimes difficult to produce to the exact number.  We reserve the right to ship and subsequently invoice or credit up to 5% over or under the original order quantity.

22. IS FREIGHT ADDITIONAL?

Freight is additional (at cost) or by nominated carrier. If you require us to split to multiple locations there will be an additional handling fee

23. CAN I CHANGE OR CANCEL AN EXISTING ORDER?

Whilst we will always try to assist we cannot guarantee our ability to make changes or cancellations to an order.  Once Order and Artwork is confirmed, a minimum charge of $50.00 will be applied to cover order entry and preparation expenses. In addition, you are liable to pay the agreed upon price for any work that may have been completed up to the time that we are able to cancel your order. These charges may include but are not limited to setup charges, artwork preparation charges, shipping charges and restocking fees. All completed work and costs incurred will be the responsibility of the customer.